Customer Service Representative

Job Overview

We are seeking friendly and professional Customer Service Representatives to join our growing team across multiple branch locations. As the face of SECBank, you will be the first point of contact for our valued customers, providing exceptional service and assistance with their banking needs. This is an excellent opportunity for individuals who are passionate about helping others and building lasting customer relationships.

Key Responsibilities

• Greet customers warmly and provide prompt, courteous service
• Process banking transactions including deposits, withdrawals, and fund transfers
• Open new accounts and assist customers with account-related inquiries
• Explain bank products and services to customers and identify cross-selling opportunities
• Handle customer complaints and resolve issues in a professional manner
• Verify customer identity and ensure compliance with KYC procedures
• Maintain accurate records of all transactions and customer interactions
• Assist with cash handling and balancing at end of day
• Stay updated on bank products, policies, and procedures
• Support other team members and contribute to a positive work environment

Qualifications

• Bachelor's degree in any field (fresh graduates are welcome to apply)
• Previous customer service experience is an advantage
• Excellent communication skills in English and Filipino
• Friendly, approachable, and professional demeanor
• Strong attention to detail and accuracy
• Basic computer skills and willingness to learn banking systems
• Ability to work in a fast-paced environment
• Team player with a positive attitude
• Flexible to work in assigned branch location